Introduction
Install Solar Quotes ("we", "us", "our") operates a free solar quote comparison service for homeowners across Australia. We connect homeowners with CEC-accredited solar installers so they can compare quotes and choose the option that suits them best.
This Privacy Policy explains what personal information we collect, how we use and share it, and what rights you have in relation to it. It applies to anyone who submits their details through our website or otherwise enquires about our service.
We are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
When you submit an enquiry through our website, or during any follow-up conversation with us or a matched installer, we may collect:
- Full name
- Phone number
- Email address
- Postcode / suburb
- Home ownership status
- Your solar installation timeline
- Any additional details provided during follow-up, such as your average power bill range, interest in battery storage, or other property information relevant to your quote
We only collect information that is reasonably necessary to provide our quote-matching service.
How We Use Your Information
We use the information you provide to:
- Match you with CEC-accredited solar installers suited to your location and requirements
- Pass your enquiry details to those installers so they can prepare and provide you with a quote
- Contact you regarding your enquiry, by phone, SMS, or email
- Improve and operate our website and service
- Comply with our legal obligations
How We Share Your Information
The details you submit are shared with CEC-accredited solar installers operating in your area, for the sole purpose of providing you with a solar quote. These installers may contact you directly to discuss your enquiry.
We do not sell your personal information to unrelated third parties. We may also share information with service providers who help us operate our website and communications (for example, hosting, email, and SMS providers), who are only permitted to use it to deliver those services to us.
We may also disclose information where required by law, or to protect our rights or the safety of others.
SMS & Phone Communication Consent
By submitting the enquiry form on our website, you consent to being contacted by phone and SMS by Install Solar Quotes and by the CEC-accredited installer(s) we match you with, regarding your solar quote enquiry.
This may include a call or SMS to confirm your details, follow up on your enquiry, or provide you with a quote. You can withdraw this consent at any time by contacting us (see "Contact Us" below) or the relevant installer directly. Our SMS communications are conducted in accordance with the Spam Act 2003 (Cth).
Data Security
We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes restricting access to your information to those who need it to provide our service.
No method of electronic storage or transmission is completely secure, so while we take reasonable steps to protect your information, we cannot guarantee its absolute security.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Ask what personal information we hold about you
- Request access to, or a copy of, that information
- Request that we correct any inaccurate or outdated information
- Ask us to stop contacting you or to delete your information, where reasonably practicable
- Lodge a complaint if you believe we have mishandled your personal information
To exercise any of these rights, contact us using the details in the "Contact Us" section below. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Cookies
Our website may use cookies and similar technologies to help it function correctly, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some parts of our website may not function as intended if you do so.
Third-Party Services
We use trusted third-party services to help operate our business, such as customer relationship management (CRM) software to manage enquiries, and email/SMS providers to communicate with you. These providers only receive the information necessary to perform their function and are required to handle it securely.
Our website may also link to third-party websites, such as those of matched installers. We are not responsible for the privacy practices of those third parties, and we encourage you to review their own privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy, or wish to exercise any of your rights regarding your personal information, please contact us at:
Email: info@installsolarquotes.com